This page gives a summary of the most important parts of our General Terms & Conditions of Business, as they affect you, our customer.

Payment is due with order - either by credit card, PayPal, Bank Transfer or cheque (payable to LIBIDEX LTD). We will not commence work on an order before receipt of payment.

Prices shown to customers in the UK/EU include vat (sales tax) at the prevailing UK rate and are treated according to the order destination. Prices viewed by customers outside the UK/EU do not include vat (sales tax).

All our garments are hand-made, and production normally takes 4 weeks. Orders are sent out when production is complete, but delivery time depends on your location and your local postal service. During busy sale periods, orders may take up to 8 weeks to complete. Goods are always sent by insured postage. Postage and packing costs will be added to all orders at the appropriate rate, unless otherwise requested. If you want us to send your items by courier, please select option on shopping cart. If you need your order urgently, please use our Rapid Order service.

Defective Goods

If the garments you have ordered suffer from manufacturing defects or are not what you ordered, we will replace them free of charge, provide a credit note for goods to the same value, or refund your money. We cannot offer cash refunds on garments in any other circumstances, but may at our discretion offer an exchange or credit note. Manufacturing defects will be rectified at our own cost. We cannot be held responsible for damage caused by misuse or poor care of garments.

• For hygiene reasons we cannot accept items that have been worn, other than tried on. Unworn items may be returned within 7 days of receipt for a size exchangeas long as they are in their original condition. We are unable to exchange items that have been altered, chlorinated or treated in any way. PLEASE DO NOT USE YOUR OWN PRODUCTS TO POLISH/LUBRICATE THE GARMENTS BEFORE YOU HAVE TRIED THEM ON FIRST.

• We cannot offer refunds for Made-to-Order garments for any other reason. This is because such garments are made to order to the customer's specification and it is very difficult for us to re-sell them.
• You must notify us of any defect in the garment or mistake in your order/wish to exchange size within 7 days of receiving your order - otherwise we cannot offer you an exchange or refund.

Returning Goods

Please contact us first before returning items within 7 days of receipt. We strongly advise you to use Registered Post or Signed-For Delivery or equivalent, as we cannot exchange your garments if they get lost in the post.

• When returning goods from outside the EU, please indicate clearly on your customs declaration that the goods are being returned for repair or refund / exchange, otherwise duty may be payable. Goods with incorrect customs declarations will not be accepted by us and will be returned to the sender.

If you wish to cancel an order you may do so, but you must email us at [email protected] with your order number within 7 days of placing it - after that, we will have started making it and you won't be able to cancel it. The same applies if you wish to make alterations to your order after placing it - we can accept changes up to 7 days after you placed your order with us. The above terms and conditions do not affect your statutory UK rights.

Please Note- Silver Rapid Orders cannot be changed once the order has been placed. This is because your order will be started immediately to meet the dispatch deadline.

All images, designs and other material shown on this website are the copyright of Libidex Ltd., and may not be copied, reproduced or used in any way whatsoever without the permission of Libidex. We will not hesitate to prosecute anyone who makes use of copyright material without our permission.

While we make every effort to ensure that the information on this site is accurate and up to date, we cannot accept responsibility for any consequential loss or damage caused by errors on the site. We would of course appreciate it if you let us know about any mistakes you happen to spot!

These Terms and Conditions apply to any order for goods placed by any person, firm or company (hereinafter called "the Buyer") from Libidex Ltd of 3 St Alban's Place, Islington, London N1 0NX, a company registered in England, No. 3631838 (hereinafter called "the Company").

1. Inclusion of Terms

• 1.1 The following conditions and stipulations shall govern the acceptance for the order of the goods comprised in the contract, and shall be deemed to form part of such contract.
• 1.2 These conditions shall be incorporated into the contract, with the exclusion of any terms or conditions stipulated or referred to by the Buyer, unless otherwise agreed in writing by the Company.
• 1.3 The term 'goods' means any goods forming the subject of this contract, and includes a reference to any of them.

2. Acceptance of Orders and Payment

• 2.1 For retail orders, all invoices are payable in Pounds Sterling on placing order. Work on orders will not commence before payment is received.
• 2.2 Orders will be produced exactly in accordance with the specification made by the Buyer. If the Buyer wishes to make changes to the order after it has been accepted by the Company, such changes must be notified to the Company in writing no less than seven days after the placing of the original order. The Company will not accept alterations to the order after this period.
• 2.3 The Company reserves the right to make a reasonable charge for delivery of the goods to the address requested by the customer.
• 2.4 If the Buyer is purchasing the goods with a view to resale via the internet or through any other retail outlet, then the goods, or any item comprising the goods, shall only be sold by the Buyer at a price (net of VAT) no less than the retail price of the goods advertised on the Libidex website www.libidex.com, except for limited promotional offers, or with the written agreement of the Company.
• 2.5 We include UK VAT at the prevailing rate on goods sold to customers within the European Union

3. Delivery and Risk

• 3.1 The goods are delivered to the Buyer when the Company makes them available to the Buyer, or any agent of the Buyer, or any carrier who shall be the Buyer's agent, or whoever pays its charges (at the Company's delivery point agreed by the Company).
• 3.2 The risk in the goods passes when they are delivered to the Buyer.
• 3.3 The Company may at its discretion deliver the goods by instalments in any sequence.
• 3.4 Where the goods are delivered by instalments, no default or failure by the Company in respect of one or more instalments shall obviate the contract in respect of the goods previously delivered or undelivered, or undelivered goods. Any dates quoted by the Company for the delivery of the goods are approximate only and shall not form part of the contract. The buyer acknowledges that in the performance expected of the Company, no regard has been paid to any quoted delivery date.
• 3.5 The Company shall not be liable for any penalty, loss, injury, damage or expense arising from any delay or failure in delivery or performance from any cause at all; nor shall any such delay or failure entitle the Buyer to refuse to accept any delivery, to repudiate the contract, or claim any refund of monies paid in respect of the contract.
• 3.6 Production of made-to-order items normally takes 3-4 weeks. Orders are sent out when production is complete, but delivery time depends on the buyer's location and local postal service. During busy sale periods, orders may take up to 8 weeks to complete. Goods are always sent by insured postage. Postage and packing costs will be added to all orders at the appropriate rate, unless otherwise requested.
• 3.7 Items from our LatexEXPRESS off-the-peg range usually takes 1-3 days for despatch, however during busy sale times this may increase up to 5 working days. Delivery time depends on the buyer's location and local postal service. The Company reserves the right to alter production and despatch times without notice.

4. Title

• 4.1 Ownership of the goods shall not pass to the Buyer until the amount due under the invoice for them (including any interest and costs) has been paid in full.
• 4.2 If the Buyer fails to pay the monies due under the invoice for an order by the due date, the Company may at its discretion sell or otherwise dispose of the order without further notification to the Buyer.
• 4.3 The Company may maintain an action for the price of any goods notwithstanding that title in them has not passed to the Buyer.
• 4.4 If the Buyer cancels any payment by credit card, cheque or other financial instrument after the goods have been dispatched, then the Company reserves the right to take legal action for the recovery of the goods.

5. Claims Notification / Refunds / Cancellation

• 5.1 Any claim for non-delivery of any of the goods shall be notified in writing by the Buyer to the Company within 10 days of the expected delivery date.
• 5.2 Any claim that any goods that have been delivered are damaged or are not of the correct quantity, are of faulty manufacture or do not comply with their description, is to be notified by the Buyer to the Company as soon as reasonably practicable and in any event in writing within seven days of their delivery.
• 5.3 In the case of goods that are made to order, or sold through one of the Company's shops, the Company shall only consider refunding the Buyer with the full cost of the goods in the event that they are of faulty manufacture or do not comply with their description, but in no other circumstances. The Company may also offer to replace goods free of charge or at cost price, or to offer a credit note. The Company will replace garments that are of the wrong size with a garment of the correct size free of charge. This does not apply to garments that are made to measure.
• 5.4 Goods that are sold off-the-peg via the Internet, which are not made to order or customised or altered in any way, may be returned to the Company for any reason for an exchange or a refund within seven days of the order being received by the Buyer. The Buyer must contact the Company within seven days of receipt of the goods to notify the Company of the Buyer's intention to return the goods.
• 5.5 Unless goods are being returned because they are faulty or not what was ordered, the Company cannot accept items that have been damaged through improper handling or use or items that have been worn, other than tried on. Refunds will only be given on such items provided they are unworn (apart from having been tried on) in their original condition. The Company will not give refunds on, or exchange, items that have been altered, chlorinated or treated in any way.
• 5.6 Any claim under these conditions must be in writing and must contain full details of the claim.
• 5.7 The Company shall be afforded a reasonable opportunity to investigate any claims made under these conditions and the Buyer shall, if so requested by the Company, promptly return any goods which are the subject of any claim, and any packing materials, securely packed.
• 5.8 The Buyer shall be responsible for the costs of returning such items to the Company, unless they are being returned because they are faulty or not what was ordered.
• 5.9 The Company shall have no liability with regard to any claim in respect of which the Buyer has not complied with the procedures laid down in these Conditions.
• 5.6 If the Buyer wishes to cancel an order, the Company must be notified of cancellation within seven days of the order being placed. The Company reserves the right to charge the Buyer 20% of the cost of the goods to defray administrative costs.

6. Scope of the Contract

• 6.1 Under no circumstances shall the Company have any liability of whatever nature for:
• a) any defect arising from wear, tear accident or improper use by the Buyer
• b) any goods which have been adjusted, modified, or repaired, except by the Company;
• c) the suitability of any of the goods for any particular purpose for use under specific conditions, whether or not the purpose or conditions were known or communicated to the Company.
• d) any descriptions, specifications, illustrations or drawings submitted by the Company or contained in the Company's catalogue, price lists or elsewhere, since they are merely intended to give an indication of the nature of the garment and may not be regarded as definitive;
• e) any variations in the quantities or dimensions of any goods or changes in their specifications or substitution of any materials or components, if the variation or substitution does not materially effect the characteristics of the goods, and the substituted materials or components are of a quality equal or superior to those originally specified.

7. Extent of Liability

• 7.1 The Company shall have no liability to the Buyer for any loss or damage of any nature arising from any breach of any express or implied warranty or condition of this contract; or any negligence, breach of statutory or other duty on the part of the Company; or in any way out of or in connection with the performance or the purported performance or failure to perform the contract, except for death or personal injury arising from the Company's negligence or as expressly stated in these Conditions.
• 7.2 Where the Company is liable, in accordance with this condition in respect of only some or part of the goods, the contract shall remain in full force and effect in respect of the other goods and no set-off or other claim shall be made by the Buyer against or in respect of such other goods.
• 7.3 The Company shall not be liable for goods lost or damaged in transit which are sent via the Buyer's choice of carrier, and all the claims by the Buyer shall be made against the carrier.
• 7.4 The Company will not undertake to arrange carriage of goods using the Buyer's own choice of carrier, or the Buyer's account with a carrier, on the Buyer's behalf or make any payments on behalf of the Buyer to the Buyer's chosen carrier. The Buyer must deal directly with the carrier in these circumstances.
• 7.5 All goods sent via the Company's chosen carrier shall be insured for the full amount of their value, and the insurance premium shall be paid by the Buyer.
• 7.6 In no circumstances shall the liability of the Company to the Buyer under this condition or under the contract exceed the invoice value of the goods.
• 7.7 The Company will not be held responsible for any accident, injury to the Buyer or death resulting from misuse of the Company's products, or for any allergenic reactions caused by the Buyer or the Buyer's agents coming into contact with the Company's products.

8. Copyright and Design Right

• 8.1 All the copyright, design right or any other intellectual property right in the goods shall remain the property of the Company.
• 8.2 If reselling the goods, the Buyer will sell the goods in the same condition as they are received, and shall not deface or alter the goods or their packaging, remove or modify any label or identity insignia applied to or furnished in connection with the goods.
• 8.3 The Buyer shall not sell the goods under any trademark or name except as specified by the Company, except with the express permission of the Company.
• 8.4 The Buyer shall not, except with the written consent of the Company, use the goods or the design of the goods in any advertising material, nor shall the Buyer sell, advertise for sale or promote the sale of the goods by mail order or on the Internet.
• 8.5 All images, text, data or other material used for publicity or any other purpose on the Company's websites, exhibition displays, printed matter or in any other media are, unless otherwise stated, the copyright of Libidex Ltd. This material may not be copied or otherwise reproduced or adapted on any way without the written permission of the Company.
• 8.6 Libidex ltd, the Libidex symbol (shown right) and any variations of it, and all designs and patterns produced by Libidex Ltd are registered with the appropriate trade mark bodies and patent offices internationally. Any attempt to copy or pass off the Libidex names, symbol, designs or patterns will be deemed an infringement of copyright.

9. Measurements and Fitting

• 9.1 While the Company will make every reasonable effort to ensure correct fitting of garments, it cannot guarantee a perfect fit in cases where measurements are supplied by the customer or the Buyer on the customer's behalf.
• 9.2 In the event that a garment does not fit properly, the Company may, at its option, offer to re-make the garment at a cost to be agreed between the Company and the Buyer, but which will not generally exceed 60% of the original price.
• 9.3 The above conditions do not apply in the case of custom-made designs, in which case, any re-makes, adjustments or other alterations shall be charged at a price to be agreed between the Company and the Buyer.

10. General

• 10.1 This contract is personal to the Buyer and may not, without the Company's prior consent, assign or dispose of it or part with any interest in it or grant any licence or delegate any of the rights conferred by it.
• 10.2 The Company shall not be liable for any failure in the performance of any of its obligations under the contract caused by factors outside its control.
• 10.3 This contract shall be governed by English law, and the Buyer consents to exclusive jurisdiction of the English courts on all matters regarding it, except the extent that the Company invoked the jurisdiction of the courts of any other country.

11. Gift Vouchers and Promotional Vouchers

• 11.1 Gift Vouchers may be purchased by customers up to any value from the Libidex sites, or from the Libidex retail shop Liberation
• 11.2 Gift Vouchers will be valid for one year from the date of issue
• 11.3 Gift Vouchers may be used to purchase any items advertised on the Libidex websites.
• 11.4 Gift Vouchers are not exchangeable for cash and no change will be given for unused portions of Gift Vouchers.
• 11.5 The company may from time to time offer Promotional Vouchers as part of sales promotion schemes and special offers.
• 11.6 Promotional Vouchers may offer cash discounts or a percentage discount on Libidex items.
• 11.7 Promotional Vouchers may only be used in conjunction with certain other promotions or discount offers designated by the Company.
• 11.8 The validity period of Promotional Vouchers will be decided by the Company and may vary depending on the particular promotional scheme.