Customer Service +44 203 411 7522 [email protected] Monday - Friday 9:30am - 5:30pm

Can I exchange my garment if it's the wrong size?

Yes - if, say, you've ordered a size small and actually you need a medium, we will exchange it free of charge for you; but we will only replace it with the same style of garment in the same colour (so if you ordered a Seduction Catsuit, we’ll send you another Seduction Catsuit in a different size). You will need to notify us of this within 7 days of receipt of your order by emailing [email protected]. We do not exchange or refund any item on the basis you are not happy with the style or colour you have chosen. You must also return the original garment to us. For hygiene reasons we cannot accept items that have been worn, other than tried on. We are unable to exchange items that have been altered, chlorinated or treated in any way. PLEASE DO NOT USE YOUR OWN PRODUCTS TO POLISH/LUBRICATE THE GARMENTS BEFORE YOU HAVE TRIED THEM ON FIRST.
If you are returning an item for exchange, you must pay for the postage, and we strongly recommend you return goods to us using Registered Post or Signed-For delivery, or the equivalent. We cannot exchange your garment if the original item goes missing in the post.

What thicknesses are Libidex garments made in?

We use different thicknesses of latex, depending on the garment. As a guide, these are the thicknesses we make our best-sellers in:

Catsuits 0.40mm
Hoods 0.40mm
Stockings 0.25mm
Shirts 0.50mm
Jeans 0.80mm
Dresses 0.50mm
Tops 0.50mm
Leggings 0.40mm
Tights 0.25mm
Gloves 0.40mm
Corsets 3.10mm

What are the dimensions for the optional holes (cock, vaginal and anal)?

We use reinforced holes which are typically 4cm in diameter and 13cm in circumference.


Can I change my order after I've placed it?

We can accept any changes you want to make to your order up to 7 days after you've placed it, but after that, when the order is in production, we can't make any more changes. We cannot accept change to Rapid Service orders once they have been placed.

Can I add to an existing order?

No, once an order has been placed on the website and processed, we can't accept any additional items on that order. If you want to order additional items, please place another order.

What latex do you use to make Libidex garments?

We use our own brand of latex sheeting called Radical Rubber. This is manufactured to our own specification in Malaysia (where all the best latex comes from!) and is of comparable quality to other makes of fashion-grade latex sheeting. A range of additional colours are sourced from a third party supplier.

How can I be sure latex garments are going to fit me?

We make garments in a range of different standard sizes from XXS to 6XL - you can see what these sizes are in terms of measurements by going to our size chart. These standard sizes will fit most people. If you are unsure of which size would be best fit for you please email us on [email protected]

How long will it take to exchange and does it cost me anything?

If you exchange a made-to-order garment, then we have to remake it. We will normally do this within 30 days, but at busy times it may take us a bit longer. The only cost to you will be to pay the postage to and from us.

Is there any way you can make my order more quickly?

Yes - we have a Rapid Service where we can prioritise your order for an extra fee, and despatch it to you in 10 working days. This service costs 30% extra, calculated on the full retail cost of the garment (so not 30% of any sale or discount price). This service may not be available at very busy times. Please note that once a Rapid Service order has been placed via our website it cannot be altered or amended. This is because once a Rapid Order has been received our team will start work on this immediately.

Can I try garments on before I buy them?

You can go to our Liberation boutique in Covent Garden, London, where there is a good selection of Libidex latex garments for you to try.

What is a latex allergy?

Latex garments are produced from Natural Rubber Latex (NRL). NRL is an integral part of thousands of everyday consumer and healthcare items. The proteins contained within NRL can cause allergic reactions to latex. More than 40,000 products used in homes, schools and medical settings contain latex, including common items such as condoms, rubber bands, balloons, surgical and examination gloves, clothing elastic, etc. Latex allergy or hypersensitivity occurs when the body's immune system reacts to proteins found in NRL. Some individuals have specific antibodies, called IgE antibodies, that make them hypersensitive to the proteins in NRL. Although we take great care to use latex sheeting that has been ‘leached’ to a high level, to remove the proteins to a legally acceptable standard, the onus is on you the consumer to ensure that you do not have this problem prior to purchasing or wearing latex clothing. (Please note that in over 25 years of our company selling latexwear we have never received any complaints of allergy caused by our clothing.)

How long do I have to wait for my order?

Production Delivery, Dispatch Time & Rapid Order Service All our garments are hand-made and production usually takes 3-4 weeks. However, during busy sale periods, it can take 6 to 8 weeks. If you need your goods urgently we offer a quick production service called 'Rapid Order': this is a guaranteed 10 working day production and dispatch service which is charged at an extra 30% of the original price of the item (not the discounted price). PLEASE SEE THE CHECKOUT PAGE FOR AVAILABILITY OF THIS SERVICE. Delivery time is additional to production time and depends on your location. For non-UK customers we recommend that you choose the courier shipping option if you need a quicker delivery.

What catsuit zip options should I choose?

Please note: both the Half Back and Half Front zips do not have any crotch access, therefore if you need to use the toilet or access your genitals, you will need to remove the catsuit all the way down to your thighs. We can make your catsuit with no crotch access if this is what you really want, but this service is only available as a specially made order which we don’t offer size exchange return or refund for.
The Half Back and Half Front options are mainly used when combined with our cock and ball sheath and anal sheaths (available from our optional extras menu).
Our most popular zip options are the Front zip and Back zip, which are through-crotch with 3 sliders, giving you access to both the crotch and the rear. With these options you can have an opening anywhere along the length of the zip. They are also much easier to get in and out of your catsuit comfortably.

Can I leave a request on my order?

Yes, you can, but we strongly recommend you to please contact us before doing so, that way we can check that your request is possible. If you leave a comment on a Rapid Order, we will contact you before proceeding. Please note we will not be able to start making your order until the order has been fully finalised and paid for. So please remember to always check your junkmail and reply to us as soon as possible to avoid delays with your order.

Do you offer custom design?

We are sorry, but unfortunately this is not something we offer.

Do you chlorinate your products?

Unfortunately, chlorination is not a service we offer. If you don’t know your Libidex size, this is not something we recommend on your first order, as if the items won’t fit , you would be stuck with them. However, if you decide this is what you want regardless, you can contact Gordon Lynch from Catalyst Latex (please email [email protected] for his details) and see if they will do this for you and arrange payment etc. And if so, when placing the order on our website you can put your details on the billing address and their details on the delivery address and a note for us not to polish your order as it is going to be chlorinated and that you accept the no-return policy. But we don’t do this ourselves and you must pay Catalyst direct for this service, plus the postage costs for them to send the parcel to you. Please note we also don’t offer returns, exchange, refunds or future repairs on chlorinated items.

Can I combine shipping?

Unfortunately, this is not a service we offer.

Do you offer made to measure or custom sizing?

Unfortunately this is not a service we offer, but we are always happy to assist you finding the best standard size we have available. If you need assistance with sizing, please email [email protected] and we will check the best size for you.