Fae Hood

IMPORTANT INFORMATION
Below are some key points briefly explained. For full details you must go to our 'Orders, Deliveries and Returns' page. Click here for full details.

Discreet Packaging
Your discretion is one of our main priorities so please be assured, all our goods are sent in plain packaging, with just a staff member's name as the sender and our address.

Production Delivery, Dispatch Time & Rapid Order Service 
All our garments are hand-made, and production is now taking 6 to 8weeks during this busy Sales period. If you need your goods urgently we offer a quick production service called 'Rapid Order' (This is a guaranteed 10 working day production and dispatch service which is charged at an extra 30% of the original price of the item- not the discounted price).PLEASE SEE CHECKOUT PAGE FOR AVAILABILITY OF THIS SERVICE.
Delivery time is additional to production time and depends on your location. For Non-UK customers we recommend that you choose courier if you need a quicker delivery.

Size Exchange/ Returning Goods
Before returning any items, please contact us and we’ll guide you through the return process. You must contact us within 7 days after receiving your goods.

Can I exchange my garment if it's the wrong size?
Yes - if, say, you've ordered a size small and actually you need a medium, we will exchange it free of charge for you; but we will only replace it with the same style of garment in the same colour (so if you ordered a Seduction Catsuit, we’ll send you another Seduction Catsuit in a different size). You will need to notify us of this within 7 days of receipt of your order by emailing [email protected]. We do not exchange or refund any item on the basis you are not happy with the style or colour you have chosen. You must also return the original garment to us. For hygiene reasons we cannot accept items that have been worn, other than tried on. We are unable to exchange items that have been altered, chlorinated or treated in any way. PLEASE DO NOT USE YOUR OWN PRODUCTS TO POLISH/LUBRICATE THE GARMENTS BEFORE YOU HAVE TRIED THEM ON FIRST.
If you are returning an item for exchange, you must pay for the postage, and we strongly recommend you return goods to us using Registered Post or Signed-For delivery, or the equivalent. We cannot exchange your garment if the original item goes missing in the post.

Latex Allergy - Natural Rubber Latex Allergy
Latex Garments are produced from Natural Rubber Latex (NRL). NRL is an integral part of thousands of everyday consumer and healthcare items. The proteins contained within NRL can cause allergic reactions to Latex. More than 40,000 products used in homes, schools and medical settings contain latex, including common items such as: condoms, rubber bands, balloons, surgical and examination gloves, clothing elastic, etc. Latex allergy, or hypersensitivity, occurs when the body's immune system reacts to proteins found in NRL. Some individuals have specific antibodies, called IgE antibodies, that make them hypersensitive to the proteins in NRL. Although we take great care to use latex sheeting that has been ‘leached’ to a high level, to remove the proteins to a legally acceptable standard, the onus is on you the consumer to ensure that you do not have this problem prior to purchasing or wearing latex clothing. (Please note, that in over 25 years of our company selling latexwear we have never received any complaints of allergy caused by our clothing.)

These are only some key points briefly explained. For full details please go to our 'Orders, Deliveries and Returns' page. Click here for full details.

For more information on GPSR - Click here